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Account Password and Credential Management

Purpose of this Section

This section outlines credential responsibilities, password recovery procedures, and authentication requirements for REPACSS system access.

Password Responsibility and Usage Policy

Each user is issued a unique username and password to access the REPACSS computing environment. These credentials are strictly personal and must not be shared under any circumstances. Sharing account credentials is a violation of institutional security policy and may result in immediate suspension of system access.

Users are expected to change their password immediately if a compromise is suspected. In such cases, notify the REPACSS support team at repacss.support@ttu.edu without delay.

Forgotten Password Procedures

TTU eRaider-Linked Accounts

For accounts authenticated via Texas Tech University’s eRaider system:

  1. Navigate to the TTU eRaider Password Reset page.
  2. Select the option labeled “Forgot Password?”.
  3. Enter the required identity verification details.
  4. Follow the reset instructions delivered to your registered email address.

If additional assistance is required, contact TTU IT Help Central:

  • Phone: 806-742-HELP (4357)

Changing Your Password

For eRaider-Linked Accounts

  1. Visit https://eraider.ttu.edu
  2. Log in with your existing credentials
  3. Select the Change Password option
  4. Enter a new password that complies with TTU’s minimum security standards

Password Policy and Requirements

Password Policy

Since all user accounts are linked to eRaider credentials, the policies and guidelines governing eRaider accounts shall apply. Users are expected to comply with Texas Tech University's eRaider account usage policy at all times when accessing the system.

Login Failures and Lockout Policy

User accounts are temporarily locked following 15 consecutive failed login attempts. This lock will automatically expire after 15 minutes. If you are still unable to access your account, please initiate a password reset or contact support.

Multi-Factor Authentication (MFA)

At present, Multi-Factor Authentication (MFA) is not required for direct REPACSS access. However, users accessing through TTU’s GlobalProtect VPN or other university services may be subject to TTU’s institutional MFA requirements.

Assistance and Support

For account assistance or additional help: